Privacy policy

Last updated: 30th October 2026

This Privacy Policy explains how MAXI L.L.C FZ, trading as TechMax ("we", "us", "our"), collects, uses and protects your personal information when you visit techmax.ae or buy from us. We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information we collect

Information you give us

  • Name, phone number, email address and delivery/billing address

  • Order details and order history

  • Account details, if you create an account

  • Messages you send us by email, phone, WhatsApp or our contact form

Payment information

Card, Google Pay and Apple Pay payments are handled by Shopify and its payment partners. We do not see or store your full card number.

Information collected automatically

When you use our website, we and our service providers collect information such as your IP address, device and browser type, pages viewed, and how you arrived on our site. We collect this with cookies and similar technologies.

2. How we use your information

  • To process, deliver and support your orders, returns and warranty claims

  • To contact you about your order, including by phone, SMS, email or WhatsApp

  • To prevent fraud and keep our website secure

  • To improve our website and products

  • To send you offers and news, only if you have agreed to receive them. You can unsubscribe at any time.

3. Who we share it with

We share personal information only as needed to run our business:

  • Shopify, which hosts our store and processes payments

  • Courier partners, who deliver and collect your orders

  • Advertising and analytics providers such as Google and Meta, which help us understand our website traffic and show our ads

  • Authorities, when the law requires itWe do not sell your personal information.

4. Cookies

We use cookies to keep your cart working, remember your preferences, measure website traffic and show relevant ads. You can block or delete cookies in your browser settings; some parts of the site may then not work properly. Details of the cookies used by Shopify: shopify.com/legal/cookies

5. How long we keep it

We keep order information for as long as needed to provide our services and meet legal, tax and accounting requirements, and then delete it or make it anonymous.

6. How we protect it

Our website uses SSL encryption, and our providers use industry-standard security. No online system is completely secure, but we take reasonable steps to protect your information.

7. Your rights

You can ask us to:

  • access the personal information we hold about you

  • correct information that is wrong

  • delete your information (unless we must keep it by law)

  • stop sending you marketing messages

Email support@techmax.ae and we will respond within [30] days. We may need to confirm your identity first.

8. Children

Our website is not intended for anyone under 18, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

10. Contact us

MAXI L.L.C FZ (trading as TechMax) licence Number: 2201116.01

Registered office: Meydan Grandstand, 6th floor, Meydan Road, Nad AI Sheba, Dubai, United Arab Emirates 

Phone / WhatsApp: +971 508460594  · Email: support@techmax.ae