Refund policy

Return and Refund Policy

Last updated: 30th October 2026

This policy applies to orders placed on techmax.ae. TechMax is the trading name of MAXI L.L.C FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad AI Sheba, Dubai, United Arab Emirates

1. 15-day return window

You can return a product within 15 days of the date it is delivered to you, for any reason, as long as it meets the conditions below.

2. Condition of returned items

  • Sealed or opened: you may return a product whether the box is still sealed or has been opened, as long as the product itself is unused.

  • Unused and undamaged: the product must be free of scratches, marks or damage and in the same condition in which it was delivered.

  • Complete: return it in its original packaging with all accessories, cables, manuals, warranty cards and any free gifts.

  • Not locked: phones, tablets, laptops, smartwatches, cameras and drones must be signed out of all accounts (for example Apple ID / iCloud, Google, DJI) with any activation lock removed. We cannot accept a device that is still locked.

3. Items that cannot be returned

The following can only be returned if they are faulty or not as described:

  • In-ear headphones and earbuds once the hygiene seal is broken

  • Software, digital codes and gift cards

  • Any item marked "non-returnable" on its product page before you buy

4. Wrong, damaged or missing items

If your order arrives damaged, is the wrong item, or is missing something, please contact us within 48 hours of delivery with your order number and photos of the package and product. We will collect the item free of charge and send the correct item or give you a full refund, as you prefer.

5. Faulty items

If a product develops a manufacturing fault within 15 days of delivery, we will collect it free of charge and, after checking the fault, give you a replacement or a full refund. After 15 days, faults are covered by our 12-month Warranty.

6. How to return an item

  1. Contact us by phone, WhatsApp or email with your order number and the reason for the return.

  2. We will confirm whether the item is eligible and arrange a free courier collection from your address in the UAE.

  3. Pack the product securely in its original packaging with all accessories.

  4. Hand it to the courier. Keep the collection receipt until your refund is complete.

Returns are free. There are no restocking fees and no return shipping charges.

7. Refunds

  • We inspect every returned item within 2 business days of receiving it and email you the result.

  • Approved refunds are issued within 5 business days after inspection.

  • Card and Apple Pay orders: refunded to the original card. Your bank may take a further 5 to 7 business days to show it.

  • Cash on Delivery orders: refunded by bank transfer to an account in your name.

  • We refund the full price you paid. Delivery is free, so there are no delivery charges to deduct.

  • If a returned item does not meet the conditions in section 2, we will contact you, explain why, and send it back to you free of charge.

8. Exchanges

We do not offer direct exchanges. To change an item, return it for a refund and place a new order.

9. Order cancellations

  • Before dispatch: you can cancel at no charge by calling or messaging us. Any payment is refunded in full.

  • After dispatch: you can refuse delivery or return the item under this policy.

10. Your legal rights

This policy does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

Contact us

MAXI L.L.C FZ (trading as TechMax) licence Number: 2201116.01

Registered office: Meydan Grandstand, 6th floor, Meydan Road, Nad AI Sheba, Dubai, United Arab Emirates

Phone / WhatsApp: +971 508460594

Email: support@techmax.ae

Hours: Monday to Saturday, 9:00 AM to 7:00 PM (UAE time). We reply within 1 business day.